Contact
Contact Us
We'd love to hear from you! Whether you have a question about your order, need product advice, or just want to get in touch, our team is here to help.
Get in Touch
The best way to reach us is by email. We typically respond within 24 hours during business days.
📧 Email: support@pureraura.store
Customer Service Hours
Our customer service team is available:
- Monday - Friday: 9:00am - 5:00pm GMT
- Weekends & UK Bank Holidays: Closed
Messages received outside of business hours will be answered on the next business day.
What to Include in Your Message
To help us assist you quickly, please include:
- Your order number (if applicable) - found in your order confirmation email
- Your email address used for the order
- Detailed description of your question or concern
- Photos (if relevant) - especially for damaged or defective items
Common Inquiries
Order Status & Tracking
Track your order anytime on our Track Order page. If you have questions about your delivery, please email us with your order number.
Returns & Refunds
To initiate a return, email us at support@pureraura.store with your order number. For full details, see our Return Policy.
Product Questions
Have questions about sizing, materials, or product details? We're happy to help! Email us with your questions and we'll provide all the information you need.
Order Changes or Cancellations
Need to modify or cancel your order? Contact us immediately at support@pureraura.store. If your order hasn't been dispatched yet, we'll do our best to accommodate your request.
Technical Issues
Experiencing problems with our website, checkout, or your account? Let us know and we'll help resolve the issue as quickly as possible.
Before You Contact Us
You might find the answer you're looking for in our Frequently Asked Questions. We've compiled answers to the most common questions about:
- Orders & Payment
- Shipping & Delivery
- Returns & Refunds
- Products & Sizing
- Account & Privacy
You can also review our policies:
Business Inquiries
Wholesale & Bulk Orders
Interested in wholesale pricing or placing a bulk order? Email us at support@pureraura.store with details about the quantity and products you're interested in.
Partnerships & Collaborations
We're always open to exploring partnership opportunities. Please email us with your proposal and we'll be in touch.
Press & Media
For press inquiries or media requests, please contact us at support@pureraura.store.
Visit Our Store
Pure Aura is currently an online-only retailer, which allows us to offer competitive prices and serve customers across the UK and internationally. All shopping and customer service is handled through our website.
We're Here to Help
At Pure Aura, customer satisfaction is our top priority. No question is too small, and we're committed to providing you with the support you need. Whether you're a new customer or a loyal shopper, we're here to ensure you have an excellent experience.
Thank you for choosing Pure Aura!