Terms and Conditions

Terms and Conditions

Last updated: October 23, 2025

Welcome to Pure Aura. By accessing and using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. General Terms

By accessing this website, you agree to comply with these terms and conditions. If you do not agree with any part of these terms, please do not use our website. We reserve the right to refuse service to anyone for any reason at any time.

2. Account Registration

When you create an account with us, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account.

3. Products and Services

All products and services are subject to availability. We reserve the right to discontinue any product at any time. Prices are subject to change without notice. We make every effort to display product colours and images accurately, but we cannot guarantee that your device's display will accurately reflect the actual product colour.

4. Product Descriptions

We strive to ensure that product descriptions are accurate. However, we do not warrant that product descriptions or other content on this site is accurate, complete, reliable, current, or error-free.

5. Orders and Payment

By placing an order, you are making an offer to purchase products. We reserve the right to accept or decline your order for any reason. Payment must be received before orders are processed. We accept various payment methods as displayed at checkout. All prices are in GBP (£) unless otherwise stated.

6. Order Confirmation

You will receive an email confirmation once your order has been placed. This confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to cancel any order at any time.

7. Shipping and Delivery

We aim to dispatch orders within 2-3 business days. Delivery times may vary depending on your location and the shipping method selected. We are not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control. Risk of loss and title for items purchased pass to you upon delivery to the carrier.

8. Returns and Refunds

Please refer to our Refund Policy for detailed information about returns and refunds. Items must be returned in their original condition with all tags attached.

9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information in compliance with UK GDPR and data protection laws.

10. Intellectual Property

All content on this website, including text, images, logos, graphics, designs, and software, is the property of Pure Aura and is protected by UK and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or use any content without our express written permission.

11. Prohibited Uses

You may not use our website:

  • For any unlawful purpose or to solicit others to perform unlawful acts
  • To violate any international, national, or local regulations
  • To infringe upon or violate our intellectual property rights
  • To harass, abuse, or harm another person
  • To submit false or misleading information
  • To upload viruses or malicious code
  • To collect or track personal information of others
  • To spam, phish, or engage in any automated use of the system

12. Limitation of Liability

Pure Aura shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our products or services. Our total liability is limited to the purchase price of the product. This limitation applies to the fullest extent permitted by law.

13. Warranty Disclaimer

Our products and services are provided "as is" without any warranties, express or implied. We do not warrant that our website will be uninterrupted, secure, or error-free. We disclaim all warranties of merchantability and fitness for a particular purpose.

14. Indemnification

You agree to indemnify and hold Pure Aura harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our website or violation of these terms.

15. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of third-party sites. We recommend reviewing their terms before engaging with them.

16. Force Majeure

We shall not be liable for any failure to perform our obligations where such failure is due to circumstances beyond our reasonable control, including but not limited to acts of God, war, pandemic, strikes, or government restrictions.

17. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining terms remain in full force and effect.

18. Entire Agreement

These Terms and Conditions, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Pure Aura regarding the use of our website and services.

19. Modifications to Terms

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on this page. Your continued use of the website after changes are posted constitutes acceptance of the modified terms. We encourage you to review this page periodically.

20. Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

21. Dispute Resolution

In the event of any dispute, we encourage you to contact us first to seek a resolution. If we cannot resolve the dispute informally, you agree to submit to binding arbitration or small claims court in the United Kingdom.

22. Contact Information

If you have any questions, concerns, or complaints about these Terms and Conditions, please contact us:

Thank you for choosing Pure Aura. We appreciate your business!